FREQUENTLY ASKED QUESTIONS

ERS WATCHDOG FAQ

FROM THE EMPLOYER'S POINT OF VIEW

ERS Watchdog respects privacy and will not allow this line to be crossed.

Breaches of privacy are taken very seriously by our programmers, and you will not be able to read emails or communications.

If a discussion takes place regarding the software, the capabilities, and the purpose, you will be able to eliminate any nervousness within your team. 

An organisation will receive a daily, monthly or real time Productivity Reports establishing both productive and un-productive tasks;

  1. Discover where additional capacity is available to share workloads
  2. If your Business uses billable hours, these hours must be recorded
  3. Identify those that work hardest and those with little work ethic

Yes – You will see the duration spent in any program, app, or website and can set up a warning if you would prefer access to be denied in work time.

Each individual employee’s permitted programs and sites can be fully customized. This means that an employer may allow social media to fall under “productive” tasks for one person, or department, whilst another employee or department may be flagged as “un-productive”.

It is perfectly legal to monitor staff. It is advisable to ensure that each member understands exactly what may be monitored and the purpose. It should also be noted that each country has a different legal outline in this regard.

FROM THE EMPLOYEE'S POINT OF VIEW

ERS Watchdog respects your privacy and will not allow this line to be crossed.

ERS Watchdog respects your privacy and will not allow this line to be crossed.

 If you’re sure that your boss has installed the software solely based on trust, consider that it may be a different employee that needs to be monitored, however a new policy should apply to all.

Most likely, it is not a trust issue, but rather an analysis of what each member of your team is doing. Through the generation of reports, a full understanding can be comprehended to see which member needs assistance, or where extra capacity can be found.

An organisation will install this software for any of the reasons set out below;

  1. Concerns over staff productivity
  2. Discovering where additional capacity is available to share workloads
  3. If your Business uses billable hours, these hours must be recorded
  4. Identifying those that work hard, for promotions purposes

Yes – Your boss will see the duration spent in any program, app, or website and can set up a warning that you will receive if you are not permitted to access any programs or sites during work time.

Each individual employee’s permitted programs and sites can be fully customized. This means that your employer can allow social media to fall under “productive” tasks for you, however, for another employee it can be flagged as “un-productive”.

Provided no breaches in privacy are performed, such as capturing private passwords, it is perfectly legal.

CONTACT INFO:

PRIVACY & TERMS

2020 © ERS Watchdog, All rights reserved.